Today we decided to stop and reflect on our activity and tell you about how we operate within the Bergamo tourism scene. Why this reflection? 1) Because everyone likes stories, especially those that describe love and dedication towards one's work 2) Because we want to make our readers and followers aware of the philosophy of the Spa Hotel Paris 2 and wellness centre La Cascade!
We will therefore try to explain how a hotel works by revealing its "behind the scenes'visiting his backstage. We will also tell you what our cornerstones are, our three golden rules. Those operational choices that help hotels work properly, with commitment and passion. Have you found a quiet place to read? Have you got your pillow yet? Great, then let's get started!
How does a hotel work? The three golden rules for a hotel establishment
Attention to detail
Yes, you are right. Any self-respecting business has an obligation to take care of details, especially if it wants to satisfy the customer and hope to see them again in the future. However, in the tourism industry, details are not just the essential parts of the product, the features that define it and make it somehow unique. In a hotel, details also respond to unexpressed needs. They represent needs and comforts that the hotelier must be able to grasp and anticipate even before the request is made by the tourist. Small touches that can surpriseto bring a smile or a pleasant feeling of well-being. Simple gestures, perhaps even trivial, but which play a fundamental role in the travel experience. Memories that survive time.
An example? Accompanying a hot cup of coffee with a pastry or homemade cake. Food is a cultural element that should not be underestimated in our industry. Nothing too complex or refined, but just a little goodness to brighten up the day and put you in a good mood.
The accuracy of information
Well, it seems logical, it's your job. But no, it is not so obvious! In many hotels, there is a tendency to delegate the task of providing information about the destination where one is staying to the tourist boards or agencies. In doing so, however, all that part is missing. discovering the territory and sharing their traditions. Who better than a local, i.e. of a local person can give you the right advice? It is precisely in the communicative exchange that the relationship between guest and hotelier is strengthenedwho should try to keep up to date with the latest news in their city. Those who work in hotels know that tourists always want (more or less explicitly) to be reassured, guided, recommended, to make the most of the overnight stay.
And speaking of guides and advice, here you can find our short tourist guide that will help you explore Bergamo and its surroundings. Of course we didn't miss anything, not even the tasty Bergamo cuisine and we have selected for you some of the best venues in the area: Bergamo Tourist Guide
At this link, however, you will find the same guide, but in English: Bergamo Travel GuideThe variety of the tourist offer
Boredom, monotony, tedium... call it what you will, but one of the greatest challenges human beings have to deal with is the concept of repetition. Repeating the same things over and over again annoys us, disturbs us, makes us nervous and indolent. How come? Because repetition extinguishes our curiosity, our spirit of adventure, our desire to discover something new. Why do we need holidays? Because a holiday provides a break from the usual routine, a little diversion from everyday life. And the tourist offer of a hotel should be able to nurture that desire to try new experiences and seize new opportunities.
In our case, the decision to have a wellness centre meets the need to expand the tourist offer. A beauty centre can make a stay even more complete and unforgettable. Tourists can easily combine a cultural visit with a wellness treatment, a business trip with a relaxing massage, a theatre performance with a spa treatment... In short, the possibilities expand and the satisfaction increases.
Our article on how a hotel works ends here, but we are interested to hear your opinion!👉 If you are a hotelier and would like to share your professional experience with us, write to info@hotelparigi2.it
👉If you are a traveller and want to discover the beauty of Dalmine, Bergamo and the surrounding area, follow us on our Instagram page: @spahotelparigi2
